Centenary Bank, a financial institution owned by the Catholic Church of Uganda, is facing intense scrutiny over allegations of missing customer funds.
The bank has been accused of illegally withdrawing UGX 4,000,000 from the account of Mulumba Patrick, a customer who resides and works in the diaspora.
According to Mulumba, the unauthorized withdrawal was made after his account was deactivated by bank authorities.
https://vm.tiktok.com/ZMkUXfe5L
“What’s more disturbing is the bank’s response to Mulumba’s complaints, advising him to report the matter to the police instead of resolving the issue through their internal complaints resolution desk.” Worried Mulumba said.
Mulumba’s grievances have gone viral on TikTok, sparking outrage among Ugandans living abroad, who have joined him in demanding justice. One concerned citizen, Jawadu, was seen in a video questioning the bank’s intentions, asking if they wanted Mulumba to commit suicide before resolving his issue.
This incident is not isolated, as Centenary Bank has faced similar allegations of fraud in the past. Recently, several media outlets published articles linking the bank to a UGX 3 billion scandal that occurred over several months.
In July last year, another customer by the names of Baluku Yosiah, Kasese branch also reported a fraudulent act on his account that saw UGX 2,500,000 withdrawn without his consent but till now his issue has not yet been resolved.
“I have been their client for over 15 years but honestly the bank’s slow response to customer disputes has raised numerous unanswered questions, casting a shadow over its reputation. I believe as a financial institution founded on religious principles, Centenary Bank’s handling of customer complaints is under intense scrutiny.” Baluku compained.
https://vm.tiktok.com/ZMkUXtkud
The bank’s management has yet to comment on the matter, fueling further speculation and concern among customers and the general public.
