The Ministry of Internal Affairs has issued new guidelines urging the public to show respect when interacting with its staff and prohibiting unauthorized recording of officers within its premises.
In a public statement released today, the Ministry emphasized the need for courtesy and professionalism, outlining clear expectations for individuals seeking services.
Among the key directives, citizens are warned against using abusive language, aggressive behavior, or recording videos without prior authorization.
“Unauthorized recording or photography may compromise the security and confidentiality of our operations and other clients,” said Ministry spokesperson Mundeyi Simon Peter.
The directive comes amid growing concerns about individuals using mobile phones to record officers, sometimes in a confrontational manner.
Authorities say such actions disrupt service delivery and can lead to misrepresentation of official procedures.
Recent incidents have highlighted cases where frustrated individuals have filmed ministry staff, sometimes provoking or verbally abusing them.
The Ministry maintains that while it is committed to providing professional and efficient service, mutual respect is essential.
The new guidelines also stress appropriate behavior, including using polite language, dressing modestly, and avoiding disruptions.
In return, the Ministry assures the public of professional service, efficient processing of applications, and clear communication.
The statement calls for a collaborative approach: “The respect and courtesy you accord to our staff should be a reflection of the respect and courtesy you expect to receive.”
The Ministry’s message aligns with broader efforts to maintain order and security within government offices while ensuring the public receives fair and timely services.
