Upgrade your SIM card to 4G and enjoy Airtel’s high speed 4G internet with upload speed of up to 100Mbps and 50Mbps for downloads. All you need is a valid National ID and the current SIM card. You’ll get free 5GB data provided that you have a 4G phone. Upgrading at Airtel service centers is free.
To check your current SIM card status, dial *175*9*6# and enter your number. Find the nearest service center by visit this link:
https://www.airtel.co.ug/store_finder/airtel_shop
FAQs
- What is 4G?
- This is a standard mobile technology that stands for “Fourth Generation” after 2G and 3G mobile technology
- How is 4G better than 3G?
- It allows real wireless broadband experience – 3G technology up to 21Mbps and 4G technology up to 100Mbps
- Allows download speed up to 100Mbps
- Allows upload speed up to 50Mbps
- Low latency/no buffering making it suitable for high speed applications and services
- What can I do with Airtel 4G?
- · Improved wireless hotspot internet access
- Access rich content and multimedia applications for example, e-learning and HD content
- Allows multiple download of heavy files, high definition multimedia content at the same time
- Higher uplink and downlink speed
- Seamless online streaming without buffering
- High definition online gaming
- Access business applications that require higher speed and last mile connectivity- cloud, file transfer etc.
- What do I need to use the Airtel 4G?
- · A 4G SIM card fully registered
- A 4G device
- In the phone network settings you must change them to LTE/4G
- How do I get a 4G SIM card?
- · All new customers buying SIM cards in Airtel will be receiving ONLY 4G SIM cards
- Existing customers will have to upgrade to 4G SIM cards by replacing them at any Airtel store
- What do I need to upgrade my SIM card?
- A customer needs to carry an ORIGINAL NATIONAL ID and current SIM card to the nearest Airtel shop. No police letter is required in this case
- What happens to my contacts when I do a 4G SIM upgrade?
- A customer has the options below to transfer their contacts:
- · Go to contact- select settings- Import/Export contacts- Select export from your phone- Select internal storage/SD card/Phone
- Contacts- select Manage contacts- Import/Export contacts- Select Export from your phone- Select Internal storage/SD card/Phone
- Connect your phone to a laptop or iPad using a USB cable and copy file from phone to the laptop or iPad.
- How do I check if my SIM card is 4G?
- Dial *175*9*6# and enter your mobile number. You will receive a confirmation SMS of the SIM you have
- Where can I upgrade my SIM card to 4G?
- · All Airtel service centers can do a 4G SIM upgrade. At these service centers, the SIM card is given to the customer for FREE
- Any Airtel agent that sells SIM cards can do an upgrade for you all you need is your Original National ID.
- What do I get when I upgrade my SIM card to 4G?
- · Customers with 4G handsets put on 4G in the phone network settings will get a FREE 5GB valid for 7days on upgrading to 4G
- The FREE 5GB is loaded between 24 to 48 hours from the day of the upgrade
- If a customer upgrades to 4G with a device that ONLY supports 2G/3G technology, they will not receive the FREE 5GB
- If I upgrade to a 4G handset when I already have the 4G SIM card will I get the FREE 5GB?
- No, the FREE 5GB is received if on the day of upgrade the customer had a 4G device on LTE/4G in the network settings
- How do I change my network settings to 4G?
- · Go to settings
- Select mobile networks
- Select Network Mode
- Options: LTE/3G/2G, 3G/2G, 3G only, 2G only- Select LTE/3G/2G
